Welcome to buypenispump.com-The super adult toy online store.
Shipping Guide
- For In-Stock toys (USA/EU Warehouse): 1-2 days processing time + 2-5 days shipping time.
- For Not In-Stock toys: Will be shipped directly from our China warehouse. 1-3 days processing time + shipping time (Depends on your location).
Here is the shipping time table :
| deer |
4-15 Business days, Tax-Free. (Depends on the Shipping Method you choose) |
|
Europe/Asian Countries/Canada/New Zealand/Australia |
For Free Shipping option: 7-15 Business days, Tax-Free.
For Expedited Shipping option : 3-6 Business days, Complete customs clearance and pay duties by yourself. |
| United Kingdom |
4-8 Business days, Tax-Free. |
| Other Country |
7-21 Business days. (Depends on your location) |
- Our shipping partners are USPS, UPS, FedEx, DHL or Local post,etc. Once shipped, you will receive the tracking number in your mailbox.
Refund Policy
You can get a refund in the following cases:
(a). Never received your order– Full refund, or resend it for you if you’re willing to wait.
(b). Received the wrong order– Provide us with photos of the wrong toys and we will refund or resend the correct toys for you.
(c). Received the damaged order– If this is caused by the carrier, please file a complaint with the carrier and we will assist you in obtaining compensation. If it’s a product quality problem, please provide us with photos or videos, and we will refund you or arrange a new replacement.
Return Policy
We offer 30 days easy return service.But you must ensure that the package has never been opened and the product has never been used,you need to provide the necessary photos and videos as evidence.Then, we will give you the return address, you just need to send it to the address according to our request (we will cover 50% of the return shipping cost).Email us : [email protected]
Order Cancellations
Order processing starts within 12 hours of receipt of your payments. So, please make sure your order is correct before you hit the submit button.
(a). Cancellation made within 12 hours of purchase will incur a 5% transaction fee (Paypal or your bank charges, we do not charge any cancellation fee).
(b). Cancellations made within 12-24 hours of purchase will incur a 20% cancellation fee.
(c). If we have already shipped your order, then the order cannot be canceled, please understand.
For any cancellation request, You must notify us in time via email: [email protected].
